frequently asked questions
-
we're a family owned and operated, aussie born and raised brand that has been providing salons across the globe with top-notch professional haircare since way back in '05. we're here to give anyone and everyone good hair... no miracle cures, gimmicks, hyped-up ingredients or answers to love, life and other woes. just high quality, professional hair care that speaks the truth with personality.
-
not only are our bottles made of post consumer recycled plastic and mostly square (for efficient shipping), they also help to reduce plastic pollution. with every retail bottle sold, we remove the same amount of plastic from the environment through plastic bank. plus evo brushes and combs are manufactured with an environmental conscience, and made with wood from well managed forests. our australian business operations are certified carbon neutral through climate active. we also maintain an allotment of trees which helps us to further offset emissions.
-
if you are in australia, new zealand, north america, the united kingdom or canada, please use our salon locator to find authorized evo stockists and salons near you. if you are located outside of these areas or need further assistance, please fill out our contact form and our team will be in touch shortly.
-
weโre always around... fire off a message to us via the contact us page and weโll be in touch asap.
our products
-
evo products are always tested on humans and never on our furry friends, and we have the cruelty-free peta accreditation to prove it. evo products are predominetely vegan, with the exception of 4 products โ box oโ bollox, cassius, crop strutters + whip it good contain beeswax, xanthan gum and/ or lanolin so that they deliver the highest performance possible.
-
yep, evo is for everyone. no labels, no limits, just good hair days for all.
-
yes, our evo and evo fabuloso bottles and tubes are recyclable, you can find the recycling instructions per product on the product page, along with the packaging composition details.
-
unfortunately there's no fix for split ends. once they're split, that's it. the only thing you can do is cut them off. however, you can make split ends less noticeable by applying evo head mistress cuticle sealer which will temporarily seal ends together, making hair softer and more manageable.
-
we use a wide range of fragrance notes, from ambery and aquatic, to vanilla and woody fragrances. notes on the fragrance are included in the product information pages. looking for no added fragrance? we've got you - our scalp range uses eucalyptus and peppermint oil, and our haze styling powder is fragrance free.
-
our ranges are free from sulfates, parabens, dea, tea, propylene glycol and glutenโฆ to make your day a little safer.
-
we don't believe in shaming ingredients, instead we create the best performance products we can while respecting people and the planet, which is why some evo products contain silicones. we use silicones as active ingredients because they add shine, have anti-static and conditioning properties, prevent fly-aways, provide style support and give heat/uv protection. it is important to note that the silicones we use will provide you with all the benefits, but they won't build up on the hair or weigh it down.
-
our products ingredients lists are noted on each product page, or simply reach out with your product enquiry and our team will be in touch. when purchasing in-salon, ingredients are listed on our packaging.
-
evo products are entirely non-toxic. however, if you are pregnant or breastfeeding you should always consult with a physician, as with any other products you are using.
-
yes. however, the only real aftercare needed on hair that has had a brazilian keratin treatment is to use sulfate free shampoo. all evo shampoos are safe as they are free from sulfates. when styling, we do recommend steering clear of salty dog salt spray as its key ingredients are sodium chloride and magnesium sulfate.
-
yes, if your hair extensions or wigs are good quality human hair there is no reason for results to differ.
evo products
evo fabuloso products
discounts + promotions
-
want first dibs on sale? make sure youโre signed up to our emails and sms so you never miss a thing.
-
you bet. sign up to our emails in the subscription box in the footer and score 10% off your first order. you're welcome.
-
easy. pop your unique code in at checkout and enjoy those sweet savings.
-
check the fine print - gift sets and sale items donโt play nice with discount codes. still having trouble? head to the contact us page to get in touch with the team.
-
our limited edition gift sets are already packed with bonus value - so no extra discounts needed.
-
nice try, but our sales are already sweet enough. no extra discounts here.
subscriptions
don't see the answer you're looking for? learn more or contact us below.
-
a one-stop shop... subscription ensures your favorite hair care and hair styling products are automatically reordered and delivered to your door, without you having to lift a finger. plus we're offering 10% off subscription orders, so you can set, forget and save.
-
all evo and evo fabuloso full size and travel size products are available to be purchased on subscription. limited edition gifting lines and our tools are excluded.
-
head to your favourite products page and below the add to cart button you will see one-time purchase or subscribe + save, just select the window for your re-order (either 4, 8 or 12 weeks) and add to cart. we'll take care of the rest.
orders + payments
don't see the answer you're looking for? learn more or contact us below.
-
oh no - unfortunately your cart doesn't reserve items. tap โnotify me when in stockโ on the product page and weโll let you know the moment itโs back.
-
guest checkout is available if you don't have an account, but creating one will make placing your next order with use a breeze...
shipping + delivery
don't see the answer you're looking for? learn more or contact us below.
-
we offer free shipping on orders over $70.00, and $9.99 on orders under.
-
unfortunately our courier is unable to deliver to po boxes or parcel lockers. some items including aerosol products require special handling as specified by federal, state and local regulations governing the transport of these items. due to this, the shipment of some products to certain locations may not be possible. if your order is impacted by shipping restrictions, we will reach out to you to find an alternative shipping address.
returns
don't see the answer you're looking for? learn more or contact us below.
-
if at any time you are not completely satisfied with the products ordered from evo online, simply return the unopened and unused products to evo online by following the the details on the returns page. evo online will be happy to exchange the items for other products of your choice which have an equivalent purchase value to the returned products.
-
we want to help resolve any issues with your order as quickly as possible. please notify our customer service team within 7 days of receiving your order if something isnโt right.
need a hand?
got a question that needs answering? get in touch with our friendly team below. they don't have the answers to love, life and other woes... but they can tell you about your account, your order, and all things evo.